Rustic Charm EPG Rental
Terms & Conditions

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TERMS & CONDITIONS for all Services
 

Dear clients,

please ensure that the terms and conditions on Rustic Charm Event Prop & Games  website are read and understood before a deposit paid, as payment will indicate that you read, understood and agreed to the terms and conditions.”
 

For the document, the following titles will be defined.
The hirer – Rustic Charm EPG
The client – Person/s who signed the below document/contract and had hired products from the Hirer for a fee

Products – All items hired by the client from the Hirer
 

Damage Deposit

The Hirer will hold Damage Deposit until the safe return or pickup of all products in the same condition as were hired out to the client minus any reasonable wear and tear.

All Damage Deposits will return to the client minus any fee incurred either due to late fee/extension fee and breakage/damage fee.  Damage may include but is not limited to: stains, burns, scratches, smoke, pulls in fabric, dirt on fabric or furniture, food stains, tape or staples in fabrics, wax or burn marks, floral parts removal such as pampas grass on arbours, nail or staple marks on  arbours, and other.  If damage is such that it cannot be cleaned or repaired a replacement cost will be charged.  The amount of Damage Deposit  held will be a minimum $100 for Dry hire.  
 

Payment

To secure the booking date for products to be hired by the Client, the Client agrees to  pay in full  at time of booking.  The  non - refundable deposit equals to 25% of the total cost specified in Rental Contract with the Hirer.  Payments by Electronic Transfer or Credit Card.  If using a Credit Card  a surcharge of 3-5% will apply. 

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Cancellations

All cancellations must be in writing and the date deemed received shall be accepted on the receiving of the cancellation whether by email or post.  No verbal cancellations shall be accepted, to minimize any misunderstanding. Should the Client wish to cancel this agreement up to 60 days prior to the event the holding fee of 25% percent is not refundable.If the client has paid in full, and the cancellation is within 60 days or less in advance prior to event the holding fee of 25% is not refundable and a credit for the remainder will be applied to their account for future use. Any other cancellation outside of the above agreement shall be at the discretion of the Hirer.

Insurance

Once products are delivered/picked up, the Client assumes all responsibilities and liabilities until they have been collected/received by the Hirer.

The Client is responsible for maintaining all appropriate policies of insurance, covering liability, property and casualty insurances in amounts necessary to fully protect the Hirer and their products against all claims, loss or damage. The Hirer is not responsible for any injuries that may occur to persons over the hire period due to any products supplied by the Hirer whether through payment or otherwise.
 

Loss or Damages

The hirer shall always own all products supplied.

All products supplied to the client on a basis of reasonable use within the advertised context.

Should any products become lost, stolen or damaged when in possession of the Client, the Client shall immediately notify the Hirer. The Client agrees to pay for all products lost, destroyed, stolen, damaged or not returned to the Hirer.

All costs paid to the Hirer based on the current pricing and availability of the products on the market. Should no equal product be found by the Hirer then, the Client shall reimburse the Hirer the cost in cash or bank transfer at the cost decided by the Hirer.

All reimbursements shall be paid within 7 days of the return due date and may be subject to late fee/extension fee if overdue.
 

Cleaning

We ask that the Client does not clean any of the products as any damage sustained to the products due to cleaning shall be deemed according to the above Loss or Damaged section. Should any facial or cosmetic disfigurement occur during the time in which the product is in possession of the client, the Hirer shall judge and charge a damage fee to the Client.
 

Photos

The Client consents to allow the Hirer all advertising or an artistic showing of any photos given to the Hirer whether for profit or not.
 

Hire Period

For all products hired out to the client the hire period is set out as followed:
 

Client pickup: Shall occur on an agreed day (by appointment) at an agreed time at the location of the Hirers’, Should agreement of delivery be agreed upon by the Hirer then the hire period shall begin at the time of delivery, at the location agreed by both the client and the Hirer.

Drop off: will occur at the business location, at an agreed time (by appointment).If the Hirer has agreed to pick up products, at an agreed time and location by both the Hirer and the client then ‘Drop off’ will occur on pick-up of the products.

Should the client fail to return the products or have products ready for pick up  within the allocated time frame then the client will incur a late fee/extension fee, see below for conditions.

The Hirer does not set up any products and any installation if agreed will be outlined in the form of writing by the Hirer. 

Late Fee/Extension Fee:

A 10% of the hiring cost for every day the products have not returned. This sum will be deducted from the Bond/Damage Deposit received by the Hirer from the clients for the products. i.e. $100.00 hiring cost, at 10% will result in a $10.00 late fee every day after the drop-off.

Hire Rates

All hiring rates are ONLY for the hiring of products and not for any other services. Any other services agreed upon will be deemed separate to this agreement.

If  Hirer is to set up any products and any installation if agreed will be outlined in the form of writing by the Hirer as a separate agreement.